When do I need to place an order? 

Automatic Vaccine Replenishment (or AVR) should do all the work for you! It monitors your current usage, accounting for seasonal variations, and automatically ships doses when you need them. That said, if you expect a rapid upswing in usage you'll need to place an order. 

How do I place an order?

Log onto the portal and click on the Inventory icon, this will open your AVR Management page (to learn more about AVR click here). To request an order, click on the shopping cart and then on the link "I'd like to place a Special Order for more doses" just below the green button.

Select the presentation of the product you would like, the reason for the special order, and tell us how many doses you need.
Once you click Add to Order, the product will be added to your Shopping Cart but an order has not been placed.
Click on Request Order, this will allow you to make edits to your order, make any notes for VaxCare, and Request your Order. 

Now what?
The order has been requested and sent over to VaxCare's Inventory Department for approval. Once it is approved it will show under the Doses on the Way column. To help as you anxiously await that Styrofoam cooler you can use the below link to learn how to track orders.

Still have questions? Reach out to our Customer Care team. We're happy to help! Message us directly by clicking on the blue Intercom bubble in the bottom right corner of your screen. Email us at help@vaxcare.com. Or call us at 1-888-829-8550.

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