Sometimes, technical issues happen. While we have safeguards in place to make sure our portal is up and running smoothly for you, situations arise that may affect functionality or your ability to log-in. While infrequent, we want to be prepared in those instances to ensure you are still able to vaccinate and keep track of your patients!

In the event you aren't able to log-in to, download and utilize our blank consent form by clicking the button below. While we always recommend using the consent form that is pre-populated for each patient checked into your portal, this is an option in the instance you cannot access that form. 

The blank consent form is the perfect one pager to track patient insurance, check in and check out information! Click the button below to access and download the form.

Still have questions? Reach out to our Customer Care team. We're happy to help! Message us directly by clicking on the blue Intercom bubble in the bottom right corner of your screen. Email us at Or call us at 1-888-829-8550.

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