When do I need to return my flu for the 2019-2020 season?

We need to have your flu doses returned to VaxCare by Friday June 12th, 2020. To ensure your doses are returned to us by then, plan to have your flu picked up out of your office and in transit to VaxCare no later than Friday, June 5th 2020.

How do I return my flu doses?

You simply need to submit a return request on your VaxHub. You can select "Expired or Expiring Soon" as the return reason. Follow the steps outlined HERE on how to submit a return request. Upon submitting a return request, VaxCare removes the doses from your inventory and will generate a return label for FedEx to come and pick up the doses. Simple as that!

Does the flu need to be returned cold?

No, returns do not need to be sent back cold or on ice. Simply package the flu doses in any box (VaxCare does not provide a return box) and await the FedEx pickup. Package vaccines carefully to ensure they do not break in transit back to VaxCare. If doses are returned to us broken, your office will be charged. 

How do I get a return label?

FedEx will provide the label once they are in your office for the pickup.

Will I be charged for the flu I did not use?

As long as the doses are intact/unused/uncapped/unopened/not drawn up and returned to us by the deadline, there is no charge incurred. 

Will I be charged if I do not return my unused flu doses?

Yes, you will be charged for ANY VaxCare supplied flu doses you do not return to VaxCare by the deadline.

Which flu doses do I return to VaxCare?

Return all unused flu doses supplied to you by VaxCare.

When can I "pre-book" my flu with VaxCare for the upcoming season?

Do NOT pre-book flu directly through the manufacturer. As a VaxCare partner, we pre-book on your behalf. We simply need you to submit your "Flu Baseline" through VaxCare so we know how much flu we need to supply you! Your flu baseline is the total number of flu doses you anticipate to administer for the entire 2020-2021 season (this includes any flu clinics you plan on having). Flu baselines will open soon. We will notify you once it is time to submit your flu baselines for the 2020-2021 season, hang tight for now! 

What if I pre-booked with the manufacturer?

Cancel your pre-book with the manufacturer as soon as possible and submit your flu baseline through VaxCare

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