The majority of eligibility responses you'll encounter in the Clean-Up page will be missing or invalid information.
When you see this eligibility response you can do the following:
For Integrated Partners
Go into your EHR and edit the patient information that is invalid or missing.
Your EHR is the source of truth. That is why we ask that, when possible, you always make edits and updates there.
For Non- Integrated Partners
- Click on the desired patient (if you haven't already)
- Click "Go to patient information".
- Click Edit at the top right of the screen
- Make the necessary changes
- Click the "Save" button at the bottom of the screen