Which messages are going where?
VaxCare receives three messages from Allscripts- the scheduling information, patient demographic and immunization orders. VaxCare sends one message back to Allscripts- the administration details.
For the Front Desk-
- Scheduling - your EHR sends appointment and demographic information to the VaxCare Portal.
- Patient Eligibility- Our system assesses your patient's eligibility for an immunization and sends that information from the VaxCare Portal to the VaxCare Hub. Very Important... If you need to update insurance or other patient demographic information, do this in your EHR as Allscripts is the source of truth and any changes made in the VaxCare Portal regarding patient information will be over written by the data in Allscripts.
For the Clinical Staff-
- Vaccine Orders- You'll place the vaccine order as you normally would within Allscripts before scanning the dose(s) on the VaxHub. If you need to change or cancel the order, you'll just need to provide a reason at the Hub for why the order won't be fulfilled. Your EHR sends vaccine orders to the VaxCare Hub. This usually takes a few seconds but it can take up to 35 seconds to appear on the VaxHub for the clinical staff.
- Administration Info- The VaxCare Hub sends Allscripts administration details (such as the lot number, expiration, and NDC) immediately after checkout if it matches the orders CPT code. After you've checked out the patient on the VaxHub, make sure to refresh the page by going back into the immunization order to fill in the site of administration. The 'ADPVendor, VaxCare' username takes ownership of the encounter when automatically sending the administration details, so it's important to go back in to the order to complete the remaining order details (site) to take back the encounter.
As a reminder, VaxCare does not have any access into your Allscripts instance, so should you receive a prompt that VaxCare is in the encounter, this is simply because the automated message is filling in the administration details into the order.