The unknowns of a traditional vaccine program can be overwhelming -- and expensive! Rising manufacturer prices, complicated rebates, inconsistent reimbursement from the insurance companies...the list goes on and on.

But not with VaxCare. 

Here at VaxCare, all of our tools and promises are created to help your practice minimize the ever-increasing risk and complexity of the traditional vaccine program. One of our favorite promises is our Risk Free Guarantee!

The Risk Free Guarantee is granted on a dose-by-dose basis, and every single vaccine you administer has the opportunity to be Risk Free. Risk Free means your office will be compensated for administering that Risk Free dose regardless of whether the patient or insurance company reimburses VaxCare. Now that's what we call service!

 A vaccine will be Risk Free if it meets the following 3 criteria:

  1. Check In. The patient you are vaccinating is checked into our system (via the VaxCare Portal) and receives an Eligible response.
  2. Age Indication. The vaccine is given within manufacturer age indications.
  3. Check Out. The patient you are vaccinating is checked out of our system (via the VaxHub) within 2 business days.

That's it! If the three criteria are met, the vaccine will be Risk Free, and your office will be automatically compensated on the 15th of the following month. 

On the other hand, if a vaccine is not Risk Free -- we call these vaccines At Risk -- this means your practice will be compensated when and if we are compensated by the insurance company or the patient. VaxCare will take all reasonable steps to seek reimbursement (i.e. update incorrect demographic information submitted upon check in, bill the patient for deductibles owed...), but if we are not reimbursed by the end of our 90-day claims cycle, your office will be charged the market cost of the vaccine, according to the current Vaccine Fee list, which is found on your Portal.

We seek to make our Risk Free Guarantee as clear and straight-forward as possible. We want your vaccines to be Risk Free! How can you tell if a particular vaccine is Risk Free? Check out the Consent Roster report on your VaxCare Portal or search for "Consent Roster" in our Help Center.

Still have questions? Reach out to our Customer Care team. We're happy to help! Message us directly by clicking on the blue Intercom bubble in the bottom right corner of your screen. Email us at Or call us at 1-888-829-8550.

Did this answer your question?