Connecting your VaxHub to Ethernet can feel daunting, particularly when we've sent you a bunch of strange gadgets that all seem to contain the word "adapter!" But it's actually super easy!
To help you identify equipment when talking to Customer Care, we've included all of the names of the equipment on the diagram below. Yeah, we can probably figure out what you mean when you say "that white thing that goes into the bottom of the Hub," but using the correct terms below helps us help you more efficiently!
Alright, let's set up our Ethernet connection!
First, connect the Ethernet equipment as shown in the picture below. Be sure that all equipment “junctions” are snug, as an incomplete connection won’t be registered by the Hub.
Note: Your USB-to-mini-USB adapter may be white or black (white if it comes with the Hub, black if we shipped one to you). Your Ethernet adapter may be white or stainless steel. Your Ethernet cable may be white, blue, or some other color, but we generally ship blue to all of our partners, unless you've requested an extra long Ethernet cable.
Plug the end of the USB-to-mini-USB adapter into the bottom of the VaxHub (right next to the plug-in for the power cord). Connect the free end of the Ethernet cable into an active data jack.
Note: You may also have a network switch, as shown in the image below. If so, please see article: Setting Up a Network Switch.
You may also have TP Link Powerline Adapters, as shown in the image below. If so, please see Powerline Adapter Set-Up and Troubleshooting.
Once you have your equipment set up and connected, turn on the VaxHub.
After the Hub powers all the way up, click on the “Settings” app, like the icon below.
MAKE SURE WIFI IS TURNED OFF. It MUST be all the way toggled to “off” to prevent the Hub from trying to connect to an open Wifi network and override the Ethernet connection.
Give the Hub a few seconds to connect to the Ethernet connection. When the connection is active, you will see an icon appear in the top right corner of the Hub (where a Wifi signal would be if you were on Wifi), which looks like two computers connected to each other. This means you are connected and ready to go!
If you do not see the Ethernet icon appear in the top right corner of the Hub, or if the Hub continues to show a red error message at the top of the What's in the Fridge Report, it likely means the data jack is not active. You can test this theory by attempting to plug in a laptop or another piece of technology into the data jack. If the data jack is not active, please contact your IT department to “turn on” the data jack, which can usually be done remotely.
If you need help, please don't hesitate to reach out to us! We love the reliability of Ethernet, but we know the set-up can feel quite daunting, especially if you come from the world of Wifi and thought phone jacks and date jacks were the same thing (don't worry, we've been there too).
Still have questions? Reach out to our Customer Care team. We're happy to help! Message us directly by clicking on the blue Intercom bubble in the bottom right corner of your screen. Email us at firstname.lastname@example.org. Or call us at 1-888-829-8550.