Just like many of your EMRs, the VaxCare Portal will require a password update every 90 days. At the 90-day mark, you'll simply be prompted upon log-in to enter a new password, which must adhere to our security guidelines.

I know, I know, it's tempting to use an easy-to-remember password like "shots" or "password," but we want to make sure we're helping you keep your Portal extra safe and secure. Therefore, a VaxCare password must meet the following criteria:

         - May not contain your full name or your account name.
         - Must be at least 8 characters.
         - Must have at least 3 of the following:
                       English uppercase characters
                       English lowercase characters
                       Numbers 0-9
                       Standard non-alphanumeric characters.

If, for any reason, you wish to update your password before the end of the 90-day window, you can do so by selecting "Trouble Signing In" from the log-in screen (or see I Forgot My Password).

Still have questions? Reach out to our Customer Care team. We're happy to help! Message us directly by clicking on the blue Intercom bubble in the bottom right corner of your screen. Email us at help@vaxcare.com. Or call us at 1-888-829-8550.

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