The VaxCare Portal | VaxCare Help Center

VaxCare Portal: New & Improved Resources Tab

We’re very excited to announce new updates that make this feature even more valuable and easier-to-use for our partners.

Written by Alex Langham
Updated over a week ago

The VaxCare Portal Overview

Logging into the Portal

How do I log into the Portal? How do I reset my password? What do I do if I have trouble logging in?

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Written by Chris Payne
Updated over a week ago

The Patients Tab

Patients Schedule Overview (Video)

A look into the patients tab

Written by Alex Langham
Updated over a week ago

Understanding Eligibility (Video)

A look at eligibility; diving into our eligibility icons & secondary messages

Written by Kaylyn Titherington
Updated over a week ago

Medicare Part D (Video)

Written by Alex Langham
Updated over a week ago

Clean-Up

A look at the Clean-Up section

Written by Alex Langham
Updated over a week ago

Partner Responsibility

A look into partner bill and self-pay claims

Written by Alex Langham
Updated over a week ago

Blank Consent Form

What if I can't download the consent form? What if I can't log-in to the portal and need to keep track of my patients being vaccinated?

Written by Kaylyn Titherington
Updated over a week ago

The Billing Tab

Statements Overview (Video)

A look into the statements page of the billing tab

Written by Kaylyn Titherington
Updated over a week ago

Transactions Overview (Video)

A look into the transactions page of the billing tab

Written by Kaylyn Titherington
Updated over a week ago

The Inventory Tab

Inventory Tab Overview

A look into managing inventory and orders.

Written by Alex Langham
Updated over a week ago

How Tos

How To: View and Manage Your Flu Season

How do I know how much flu I used last season? How do I view my prebook?

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Written by Chris Payne
Updated over a week ago

How To: Place an Order

Diving into the new ordering process for special events and for complimentary supplies.

Written by Alex Langham
Updated over a week ago

How To: View Past Orders

A look into viewing and managing past orders.

Written by Alex Langham
Updated over a week ago

How To: Add, Edit, or Delete a User

How do I edit my user list? How do I add a user? How do I delete a user? How do I change my password?

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Written by Greg Burden
Updated over a week ago

How To Troubleshoot Eligibility: Missing or Invalid Information

My patient is displaying "Missing or Invalid information" - how do I get them to Risk Free?

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Written by Greg Burden
Updated over a week ago

How To: Clean-Up Eligibility Issues

Resolving eligibility issues for patients.

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Written by Greg Burden
Updated over a week ago

How To: Export Transactions to Excel

Exporting transactions data

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Written by Greg Burden
Updated over a week ago

How To: Understand Your Statement Summary

Understanding statements

Written by Alex Langham
Updated over a week ago

How To: Print Consent Forms

Printing consent forms

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Written by Greg Burden
Updated over a week ago

How To: Mark Partner Responsibility Claims as Filed

Marking claims as filed

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Written by Greg Burden
Updated over a week ago

How To: Edit Appointments (Non-Integrated Partners Only)

Editing existing patients

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Written by Greg Burden
Updated over a week ago

How To: Add Appointments to the Schedule (Non-Integrated Partners Only)

Adding appointments to the schedule

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Written by Greg Burden
Updated over a week ago

How To: Update Patient and Insurance Information (Non-Integrated Partners Only)

Updating Patient Insurance Information

Written by Kaylyn Titherington
Updated over a week ago

How To: Print a Med D Consent form and Return it to VaxCare?

Written by Alex Langham
Updated over a week ago

FAQs

FAQ: What if my patient does not have a Medicare Part D plan?

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Written by Greg Burden
Updated over a week ago

FAQ: Why is a signed consent form required for a Med D Patient?

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Written by Greg Burden
Updated over a week ago