The VaxCare Portal

This Help Center collection provides Training, Articles, How To's and FAQ related to the VaxCare portal.

Callie Troyer avatar Hillary Telfer avatar Luke Smith avatar +3
29 articles in this collection
Written by Callie Troyer, Hillary Telfer, Luke Smith and 3 others
How Tos

How To: View and Manage Your Flu Season

How do I know how much flu I used last season? How do I view my prebook?
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Written by Zach Lyons
Updated over a week ago

How To: Place an Order

Diving into the new ordering process for special events and for complimentary supplies.
Alex Langham avatar
Written by Alex Langham
Updated over a week ago

How To: View Past Orders

A look into viewing and managing past orders.
Alex Langham avatar
Written by Alex Langham
Updated over a week ago

How To: Add, Edit, or Delete a User

How do I edit my user list? How do I add a user? How do I delete a user? How do I change my password?
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Written by Greg Burden
Updated over a week ago

How To Troubleshoot Eligibility: Missing or Invalid Information

My patient is displaying "Missing or Invalid information" - how do I get them to Risk Free?
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Written by Greg Burden
Updated over a week ago

How To: Clean-Up Eligibility Issues

Resolving eligibility issues for patients.
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Written by Greg Burden
Updated over a week ago

How To: Filter and Search Transactions

Navigating the transactions page.
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Written by Greg Burden
Updated over a week ago

How To: Find Unsettled Doses in Transactions

Locating Unsettled Doses
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Written by Greg Burden
Updated over a week ago

How To: Export Transactions to Excel

Exporting transactions data
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Written by Greg Burden
Updated over a week ago

How To: Export Partner Bill Claims to Excel

Exporting Partner Bill claims data
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Written by Greg Burden
Updated over a week ago

How To: Understand Your Statement Summary

Understanding statements
Alex Langham avatar
Written by Alex Langham
Updated over a week ago

How To: Print Consent Forms

Printing consent forms
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Written by Greg Burden
Updated over a week ago

How To: Mark Partner Responsibility Claims as Filed

Marking claims as filed
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Written by Greg Burden
Updated over a week ago

How To: Edit Appointments (Non-Integrated Partners Only)

Editing existing patients
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Written by Greg Burden
Updated over a week ago

How To: Add Appointments to the Schedule (Non-Integrated Partners Only)

Adding appointments to the schedule
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Written by Greg Burden
Updated over a week ago

How To: Update Patient and Insurance Information (Non-Integrated Partners Only)

Updating Patient Insurance Information
Luke Smith avatar
Written by Luke Smith
Updated over a week ago

How To: Print a Med D Consent form and Return it to VaxCare?

Alex Langham avatar
Written by Alex Langham
Updated over a week ago