The VaxHub

This Help Center collection provides Training, Articles, How To's and FAQ related to the VaxHub.

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20 articles in this collection
Written by Joe Loveless, Callie Troyer, Hillary Telfer and 3 others

VaxHub Overview

The VaxHub (Video Edition)

How do I check out a patient? How do I edit a check out on the VaxHub?

Written by Callie Troyer
Updated over a week ago

VaxBuy

What is a VaxBuy transaction on my VaxHub? When do I do a VaxBuy transaction? How can I view reporting on VaxBuy transactions?

Written by Hillary Telfer
Updated over a week ago

Checking Out a Patient

How do I check out a patient? How do I scan out a patient on the VaxHub?

Written by Callie Troyer
Updated over a week ago

Editing a Patient Check-Out

How do I edit a patient check out? How do I change a check out? How do I remove or add a vaccine on the Hub?

Written by Callie Troyer
Updated over a week ago

Count Confirmation Part 1: Confirming Inventory Counts on the VaxHub

How do I take an inventory count on the Hub? Counting inventory on the VaxHub.

Written by Callie Troyer
Updated over a week ago

Count Confirmation Part 2: Reconciling Inventory

How do I reconcile my count confirmation? Inventory reconciliation.

Written by Callie Troyer
Updated over a week ago

Count Confirmation Part 3: Inventory Credits & Invoices

How do inventory credits and inventory invoices work? Why was I charged for missing vaccines?

Written by Callie Troyer
Updated over a week ago

Transferring Doses

How to perform a transfer out or in transaction on your VaxHub

Written by Hillary Telfer
Updated over a week ago

Daily Check Out Report

Written by Alex Langham
Updated over a week ago

Right Patient, Right Dose

Doctor's orders! Ensure every patient receives the correct vaccines ordered by their provider using your VaxCare-EHR integration.

Written by Nathalia Bailey
Updated over a week ago

Troubleshooting (Hardware/Software)

VaxHub Update On Your Screen

What should I do If my VaxHub tells me it needs to be updated?

Written by Joe Loveless
Updated over a week ago

Barcode Scanner Troubleshooting

My vaccine won't scan. My scanner won't work. My barcode scanner won't scan.

Written by Callie Troyer
Updated over a week ago

Light Attachment for the VaxHub

Additional illumination provided for scanning a dose

Written by Kaylyn Titherington
Updated over a week ago

Troubleshooting (Connectivity/WiFi)

Troubleshooting an Ethernet Connection

My VaxHub is disconnected. My VaxHub won't work. How do I fix my hardwired VaxHub?

Written by Callie Troyer
Updated over a week ago

Troubleshooting a Wifi Connection

My VaxHub is disconnected. My VaxHub won't work. Cannot connect to Wifi error.

Written by Callie Troyer
Updated over a week ago

Establishing a Wifi Connection

I received my VaxHub and need to connect it to my office’s internet. How do I connect my Hub to the internet?

Written by Callie Troyer
Updated over a week ago

Setting Up a Network Switch

What is a network switch? How do I set up my network switch?

Written by Callie Troyer
Updated over a week ago

Setting a Static IP Address on the VaxHub

How do I make my IP address static? How do I set a static IP on the VaxHub?

Written by Callie Troyer
Updated over a week ago

Powerline Adapter Set-Up and Troubleshooting

How do I set up my TP Link Powerline Adapters? My adapter buddies won't connect.

Written by Callie Troyer
Updated over a week ago

Setting Up an Ethernet Connection

How do I set up my Ethernet connection? How do I hardwire my VaxHub?

Written by Callie Troyer
Updated over a week ago