The VaxCare Overview

This collection contains FAQs and How-To articles!

Callie Troyer avatar Hillary Telfer avatar
14 articles in this collection
Written by Callie Troyer and Hillary Telfer
Billing, Security, Admin, and Patient Support

VaxCare Security: HIPAA and HITRUST

Is my data safe? Are you HIPAA compliant? What does HITRUST mean? Information Security Overview.
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Written by Callie Troyer
Updated over a week ago

Updating Your VaxCare Password

How do I update my VaxCare password? How often do I need to update my VaxCare password?
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Written by Callie Troyer
Updated over a week ago

Methods of Payment (for Patients)

Can my patient pay cash for a vaccine? What does Partner Bill mean? When do we bill for vaccines?
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Written by Callie Troyer
Updated over a week ago

Setting Self Pay Rates

How do I set Self Pay rates? How much do I charge for vaccines? Can my patient pay cash for their vaccines?
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Written by Callie Troyer
Updated over a week ago

VaxCare Billing Methods and Policies

How does VaxCare bill? What does VaxCare bill? When do I bill?
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Written by Callie Troyer
Updated over a week ago

My Patient Received a Bill

Why did my patient get a bill? How does my patient pay a bill? Why did my Risk Free patient get a bill?
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Written by Callie Troyer
Updated over a week ago

Medicare 101

What vaccines can I give if my patient has Medicare B? What about Medicare Part D? Why won't Medicare B cover TDAP?
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Written by Callie Troyer
Updated over a week ago

Using Excel for Reports 101

How can I use Excel to edit reports? How do I use Excel? How do I sort my patients more easily?
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Written by Callie Troyer
Updated over a week ago

Updating a Patient Claim

How do I update information related to a patient claim? How do I remove or add a vaccine from a patient's claim?
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Written by Callie Troyer
Updated over a week ago

Your Terms of Service and Account Info

Where can I find a copy of my contract? How can I view my terms of service? How can I update my primary contact?
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Written by Callie Troyer
Updated over a week ago