Full Collection of VaxCare Help Articles

This collection is for current partners. It contains FAQs and How-To articles!

Callie Troyer avatar Crystal Vargas avatar Joe Loveless avatar +2
66 articles in this collection
Written by Callie Troyer, Crystal Vargas, Joe Loveless and 2 others
VaxHub: Patient Check Out & Inventory Counts

The VaxHub (Video Edition)

How do I check out a patient? How do I edit a check out on the VaxHub?
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago

Checking Out a Patient

How do I check out a patient? How do I scan out a patient on the VaxHub?
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago

Editing a Patient Check-Out

How do I edit a patient check out? How do I change a check out? How do I remove or add a vaccine on the Hub?
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago

Daily Check Out Report

What is the Daily Check Out Report? How do I use the Daily Check Out Report? Where is the Daily Check Out Report?
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago

Daily Count Part 1: Confirming Inventory Counts on the VaxHub

How do I take an inventory count on the Hub? Counting inventory on the VaxHub.
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago

Daily Count Part 2: Reconciling Inventory

How do I reconcile my count confirmation? Inventory reconciliation.
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago

Daily Count Part 3: Inventory Credits & Invoices

How do inventory credits and inventory invoices work? Why was I charged for missing vaccines?
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago

What's in the Fridge Report

How does the What's in the Fridge report update? How do my vaccines get loaded into the VaxHub?
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago

Barcode Scanner Troubleshooting

My vaccine won't scan. My scanner won't work. My barcode scanner won't scan.
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago

Establishing a Wifi Connection

I received my VaxHub and need to connect it to my office’s internet. How do I connect my Hub to the internet?
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago

Setting Up an Ethernet Connection

How do I set up my Ethernet connection? How do I hardwire my VaxHub?
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago

Setting Up a Network Switch

What is a network switch? How do I set up my network switch?
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago

Powerline Adapter Set-Up and Troubleshooting

How do I set up my TP Link Powerline Adapters? My adapter buddies won't connect.
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago

Setting a Static IP Address on the VaxHub

How do I make my IP address static? How do I set a static IP on the VaxHub?
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago

Troubleshooting a Wifi Connection

My VaxHub is disconnected. My VaxHub won't work. Cannot connect to Wifi error.
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago

Troubleshooting an Ethernet Connection

My VaxHub is disconnected. My VaxHub won't work. How do I fix my hardwired VaxHub?
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago

VaxHub App Update

How do I install a VaxHub update? How do I update my Hub?
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago

My VaxHub Won't Turn On

My Hub won't turn on. My Hub screen is dark.
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago

My VaxHub is Frozen

Why is my Hub stuck on the Loading screen? What do I do if my Hub is stuck?
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago
Billing, Admin, and Patient Support

Vaccine Insights: Financial Impact Reports

What is Vaccine Insights? How do I calculate the financial impact for my missing doses or VaxHub transactions?
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago

VaxCare Security: HIPAA and HITRUST

Is my data safe? Are you HIPAA compliant? What does HITRUST mean? Information Security Overview.
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago

I Forgot My Password

How do I reset my password? What do I do if I lock myself out of my account?
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago

Updating Your VaxCare Password

How do I update my VaxCare password? How often do I need to update my VaxCare password?
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago

Checklist for Success

What kinds of Best Practices do you recommend? How can I make sure that my practice is as profitable as possible?
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago

Overview of VaxCare Reports

What reports can I pull from VaxCare? How do I access reports? How do I find reports?
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago

Compensation Detail Report

What is the Compensation Detail Report? How do I reconcile my Compensation Detail Report? Where do I find my Compensation Detail Report?
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago

Adding, Editing, or Deleting a User

How do I edit my user list? How do I add a user? How do I delete a user? How do I change my password?
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago

Methods of Payment (for Patients)

Can my patient pay cash for a vaccine? What does Partner Bill mean? When do we bill for vaccines?
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago

Setting Self Pay Rates

How do I set Self Pay rates? How much do I charge for vaccines? Can my patient pay cash for their vaccines?
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago

VaxCare Billing Policies

How does VaxCare bill? What does VaxCare bill? When do I bill?
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago

My Patient Received a Bill

Why did my patient get a bill? How does my patient pay a bill? Why did my Risk Free patient get a bill?
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago

Medicare 101

What vaccines can I give if my patient has Medicare B? What about Medicare Part D? Why won't Medicare B cover TDAP?
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago

Using Excel for Reports 101

How can I use Excel to edit reports? How do I use Excel? How do I sort my patients more easily?
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago

Updating a Patient Claim

How do I update a patient claim? How do I remove a vaccine from a patient's claim? How do I add a vaccine to a patient's claim?
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago

Your Terms of Service and Account Info

Where can I find a copy of my contract? How can I view my terms of service? How can I update my primary contact?
Callie Troyer avatar
Written by Callie Troyer
Updated over a week ago