Uh oh, you're trying to log in to the Portal, but you can't remember your password. Is it "password"? Nope. "Cheerchick87"? Nope. Looks like you're locked out. 

Bummer. 

But have no fear, resetting a forgotten password is quick and simple!

From the Log-In screen, click on "Trouble Signing In?"

A reset window will appear.

Enter your email address, and click "Send." You'll receive confirmation of your request, and a reset link will be sent almost immediately via email. 

Note: If you do not have access to the email account you are using as your username or if your current username is not a valid email address, you will receive a confirmation window, but the reset link will not be sent (or can't be accessed). You'll need to call Customer Care to create a new username, which will require a unique email address. 

If the email address you've entered is a valid email address in our system, you'll receive an email from help@vaxcare.com, which contains the reset link. 

Click "Reset" to redirect to the Change Password screen, which will prompt you to enter a new, secure password. 

Once your password has been successfully changed, you'll receive a confirmation message and a link to take you back to the VaxCare Home Page. 

Finally, log in with your username and new password to access your Portal.

If you initiate a password reset but do not update your password within 24 hours, the reset link will expire. Simply follow the prompts to resend the Reset Password Email.

Still have questions? Reach out to our Customer Care team. We're happy to help! Message us directly by clicking on the blue Intercom bubble in the bottom right corner of your screen. Email us at help@vaxcare.com. Or call us at 1-888-829-8550.

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