Vaccines go through many years of testing before being set into production and shipped, but sometimes the manufacturer may issue a recall of a certain vaccine or batch of vaccines. Don't worry, in the instance of a product recall, we've got you covered! We will accept any product recalls to be returned to us, and will send you out a new batch. Please be advised, we at VaxCare will alert you of any recalls as soon as the manufacturer notifies us.

Please ensure you return any recalled lot numbers to us via your VaxHub ASAP! Instructions below:

Return Doses

1.) Select the menu icon to find the "Manage Inventory" section of the VaxHub

2.) Select "Return Doses" as the inventory transaction type you'd like to complete

3.) Select "Recall" as the Reason for Transaction.

4.) Select the product the product that is recalled

You can scan the dose or tap the "Scan or Tap" button next to the corresponding product

5.) Select the lot number that is recalled by tapping the pencil icon

6.) Enter in the quantity of that lot number you are returning by using the number pad below. 

Once you have entered in the quantity, tap "save"

7.) After you have saved your quantity, select "close" 

8.) Repeat steps 4 - 7 for any additional products that may be recalled. Once you have selected all products to be returned, tap the blue circle with a check mark and three lines.

9.) Select "Save and continue"

10.) You will be brought to a summary page to review what you have selected. If everything is accurate, select "Submit"

11.) Choose your pick-up availability by tapping dates on the calendar that you would like FedEx to come to your office. You must select at least THREE future dates before continuing with the process.

You can also toggle the AM and PM sliders (sun and moon under calendar) to the right to choose if you want the pickup in the morning only (9am-noon) or afternoon only (noon-3pm). Select both if you would like the pickup to be anytime within 9am-3pm.  If the sun or moon is toggled to the right, you have selected that time of day works for a pickup. If toggled to the left you have selected for the pickup not to occur during that time.

Once finished, tap "Continue."

Your return request for recalled doses has been submitted.

Once submitted, we will schedule the FedEx pickup and email your office champion confirming the date FedEx will arrive. A few things to keep in mind:

  • Make sure you package up your vaccines and have them ready to go for the pickup
  • Vaccines do NOT need to be sent back cold or on ice packs
  • FedEx will provide the label once in office for the pickup

Do not, under any circumstances, throw vaccines away!


For more information on what to do when a product is recalled, please view our product recall FAQ HERE.


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