Do you have expired vaccines in your fridge? We need 'em back! Let's talk about getting them on their way to Orlando, home of VaxCare headquarters.

Thanks to our new Inventory Experience, reporting, returning, and ordering expired vaccines is easier than ever!  Simply use our Inventory Manager.  

1.) Select the menu icon to find the "Manage Inventory" section of the VaxHub

2.) Select "Return Doses" as the inventory transaction type you'd like to complete

3.) Select "Expired or Expiring Soon" as the Reason for Transaction.

4.) Select the product(s) that are expired or expiring soon that you would like to return

You can scan the dose or tap the "Scan or Tap" button next to the corresponding product

5.) Select the lot number that you wish to return by tapping the pencil icon

6.) Enter in the quantity of that lot number you are returning by using the number pad below. 

Once you have entered in the quantity, tap "save"

7.) After you have saved your quantity, select "close" 

Repeat steps 4 - 7 for any additional expiring products you would like to include in this return. Once you have selected all products you wish to return, tap the blue circle with a check mark and three lines.

Select "Save and continue"

You will be brought to a summary page to review what you have selected. If everything is accurate, select "Submit"

Choose your pick-up availability by tapping dates on the calendar that you would like FedEx to come to your office. You must select at least THREE future dates before continuing with the process.

You can also toggle the AM and PM sliders (sun and moon under calendar) to the right to choose if you want the pickup in the morning only (9am-noon) or afternoon only (noon-3pm). Select both if you would like the pickup to be anytime within 9am-3pm.  If the sun or moon is toggled to the right, you have selected that time of day works for a pickup. If toggled to the left you have selected for the pickup not to occur during that time.

Once finished, tap "Continue."

Congrats! You have submitted a return request!

Once submitted, we will schedule the FedEx pickup and email your office champion confirming the date FedEx will arrive. A few things to keep in mind:

  • Make sure you package up your vaccines and have them ready to go for the pickup
  • Vaccines do NOT need to be sent back cold or on ice packs
  • FedEx will provide the label once in office for the pickup


Do not, under any circumstances, throw vaccines away! Call us first and we'll help you return your non-viable vaccines or give you further instructions if the vaccines are broken or otherwise damaged.

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