Raise your hand if you've ever locked yourself out of your VaxCare account. I see one hand, two, a hundred. You're certainly not alone!

Our development team has been hard at work implementing a few exciting updates to our user system, which will help you access your account, reset your password, and keep your Portal safe and secure, all from the comfort of your office chair.

USERNAME UPDATES

Moving forward, each VaxCare user will need a unique email address in order to create (or make changes to) a VaxCare account. For those of you currently using creative usernames in lieu of an email address -- i.e. wsmith, acmepedsnurse, or iloveshots123 -- we'll be reaching out to you within the next few weeks to update your username and reset your password. As a reminder, please do not share your username or password with any other staff in your practice. 

We recommend using your work email whenever possible, but you can also use your personal email address (don't worry, we never share your data and we won't spam your inbox). If you have neither a work nor a personal email address to use as your username, you can create a free email account HERE.

PASSWORD UPDATES

Usernames aren't the only changes happening around here! Passwords are getting a facelift too. I know, I know, it's tempting to use an easy-to-remember password like "shots" or "password." But we have to make sure we're helping you keep your Portal extra safe and secure!

Going forward, password resets will require a secure password, which will need to be updated every 90 days. At the 90-day mark, you'll be prompted upon log-in to enter a new password, and your new password must meet the following criteria:

         - May not contain your full name or your account name.
         - Must be at least 8 characters.
         - Must have at least 3 of the following:
                       English uppercase characters
                       English lowercase characters
                       Numbers 0-9
                       Standard non-alphanumeric characters.

If you wish to update your password before the end of the 90-day window, you can do so by following the instructions under the "Trouble Signing In" section below.


TROUBLE SIGNING IN

This is perhaps the most exciting change we've made to our user database! Going forward, users who have trouble signing into their account can reset their own password directly from the log-in screen. Simply click on "Trouble Signing In?" and follow the system prompts (or see detailed instructions in the Help Center).

If you have been sharing your email address with another user, if you do not have access to the email account you are using as your username, or if your current username is not a valid email address, the reset link will not work. The page will give you confirmation that a reset link was sent -  as shown in the image below - but you'll need to call Customer Care to create a new username.


CAN I GO AHEAD AND UPDATE MY USERNAME AND PASSWORD RIGHT NOW?

We love your initiative! Simply call our Customer Care department, and they'll help you update your account to a unique username and strong password. Be sure to have a unique email address ready to go when you call. 

Still have questions? Reach out to our Customer Care team. We're happy to help! Message us directly by clicking on the blue Intercom bubble in the bottom right corner of your screen. Email us at help@vaxcare.com. Or call us at 1-888-829-8550.

Did this answer your question?